Intouch.video — Policies & Terms of Service
Effective date:10-23-2025
Operated by Mission Marketing Group LLC
11758 Apache Trail, Conifer, CO 80433
[email protected]
Terms of Service
Terms of Service
Effective Date: 10/23/2025
Last Updated: 10/23/25
Please read these Terms of Service (“Terms”) carefully before using the websites located at intouch.video and intouchvideo.com (“Website”), or any associated services operated by Mission Marketing Group LLC (“Company,” “we,” “us,” or “our”).
By accessing or using our Website or Services, you agree to be bound by these Terms.
- Eligibility & Service Availability
We currently provide Services exclusively to RE/MAX Professionals agents located in Colorado. Access to or use of our Services outside of this scope is not permitted without written approval.
- Description of Services & Subscription Model
Intouch.video offers subscription-based video production services exclusively to RE/MAX Professionals agents in Colorado. Subscription options currently include:
Premier Plan — 12 Sessions
- Up to 12 individual video sessions
- Usable over a 14-month period from purchase date
Core Plan — 6 Sessions
- Up to 6 individual video sessions
- Usable over a 7-month period from purchase date
On-Demand Session (A La Carte)
- One session scheduled in the current month
- Subject to booking availability
Subscription Rules
- Unused sessions do not roll over after the subscription period ends
- All sessions must be scheduled in advance
- Scheduling is based on availability and may vary by office location
- Payment must be completed prior to booking sessions
- Subscriptions are assigned to one agent and are not transferable
Scheduling and Expiration
Sessions must be completed within the timeframe listed for each plan
If a subscription expires, all remaining unused sessions are forfeited
Expiration dates are provided at the time of purchase
Expiration Reminders
We will provide automated reminder emails before your subscription expires.
Notifications may occur at the following intervals (subject to change):
- 60 days before expiration
- 30 days before expiration
- 15 days before expiration
It remains the subscriber’s responsibility to schedule sessions prior to expiration.
Failure to do so will result in forfeiture of unused sessions.
No Distribution or Publishing Included
We provide filming and editing services only. We do not:
- Manage listings (MLS)
- Upload or distribute content online
- Guarantee marketing performance or outcomes
3. Accounts & Accuracy of Information
Users may be required to create accounts or provide personal information. You agree to:
- Provide accurate information
- Maintain security of your login credentials
- Notify us of unauthorized account use
- We reserve the right to suspend or terminate accounts at our discretion.
4. Ownership & Intellectual Property
All Website materials, branding, and provided content remain the property of Mission Marketing Group LLC and may not be reproduced without permission.
When you provide content (e.g., appearing in videos), you grant us:
- A non-exclusive, royalty-free, global license to create, edit, deliver, and temporarily store your content for the purpose of performing contracted services.
- We do not publish or distribute your video content without your express approval.
5. Client Representations
You confirm that:
- You have the rights to film all property and individuals included in your project
- Necessary permissions (e.g., homeowner approval) are obtained by you
6. Payments & Fees
Full payment is due when subscribing or scheduling using the order form.
Refunds
Because subscriptions reserve production capacity over extended periods:
- Subscriptions are non-refundable once the first session is booked
- Refunds requested before any session is booked may be considered at our discretion, minus administrative fees
- A La Carte sessions are non-refundable once scheduled.
7. Reshoots, Cancellations & Delays
See Cancellation & Reshoot Policy section (included below).
Cancellation & Reshoot Policy
Cancellations
24+ hours prior: no fee or penalty — session remains available for rescheduling within the subscription window
Within 24 hours of scheduled time:
→ Session may be counted as used at our discretion
Day-of cancellations or no-shows
→ Session is considered used and deducted from subscription
Rescheduling
No charge if:
Weather prevents proper filming
Access is blocked due to safety or emergency
We request rescheduling due to production constraints
Otherwise:
Reschedules are based on availability and must occur within the subscription period
Reshoots:
Our error → free
8. Limitation of Liability
To the fullest extent permitted by law, our total liability is limited to:
The amount paid by you for the project, or
$100 if no purchase has been made
We are not liable for:
Loss of profits, business, or reputation
Scheduling delays due to weather or access issues
Errors resulting from incomplete or inaccurate information provided by you
9. Restrictions on Use
You agree not to:
Interfere with Website systems or security
Use the Website for unlawful purposes
Attempt to reverse engineer or exploit any part of the Website
10. Termination
We may suspend or terminate service immediately for:
Breach of these Terms
Fraud, abuse, or misuse of services
11. Changes to Terms
We may modify these Terms at any time. Continued use constitutes acceptance of revised Terms.
12. Governing Law
These Terms shall be governed by the laws of the State of Colorado, without regard to conflict-of-law principles.
13. Contact
Privacy Policy
Effective Date: 10/23/2025
This Privacy Policy explains how Mission Marketing Group LLC collects, uses, and protects personal information.
What We Collect
Information you provide voluntarily:
- Name, email, phone number
- Video project details
- RE/MAX Professional office affiliation
Automatically collected data:
- IP address
- Browser and device type
- Usage analytics via cookies
How We Use Data
To:
- Create and deliver your video services
- Communicate project updates
- Improve Website performance
- Maintain account security
We do not:
- Sell personal information
- Publish client content without approval
- Data Sharing
We may share limited data with:
- Payment processors
- Third-party service providers assisting operations
- All partners are required to maintain data confidentiality.
Data Security
We use reasonable measures to safeguard stored information, but cannot guarantee absolute security across the internet.Â
Data Retention
Personal information is retained only as long as needed for business, legal, or operational purposes.
Your Rights
- Where applicable, you may request:
- Access to your data
- Correction or deletion
- Restriction of further processing
- Submit requests to: [email protected]
Cancellation & Reshoot Policy
Effective Date: 10/23/2025
To ensure efficient scheduling and fairness to all clients:
Cancellations
Cancellation if made within 24 hours after subscription Service is 100% minus transaction fee of $15
Cancellations made after 24 hours may incur a 50% fee
Weather & Access Issues
We will reschedule at no cost for dangerous or obstructive weather
Access not granted upon arrival may be treated as a day-of cancellation
Reshoots
Reshoots due to:
Company error → No cost
Client-requested changes (script, staging, talent availability, etc.)
→ subject to additional fees
Delivery
Revisions outside the original project scope may incur added charges, which will be communicated and approved in advance.
Copyright Infringement Notices (DMCA)
Report copyright concerns to:
Final Notes
By using our Website or Services, you acknowledge:
You have read and agree to all policies above
You accept any updated versions when posted publicly.
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